Shipping Policy

9. Shipping and delivery


For security reasons, Products purchased from the Website shall be delivered to the address registered on the credit card unless otherwise indicated by the Client. The signature of the Client or of a nominated adult over 18 years of age will be required at the time of delivery. RUDY PROFUMI SRL cannot deliver to PO boxes.


In case of payment by bank transfer, deliveries shall be sent once the transfer has been received in cleared funds by RUDY PROFUMI SRL.


For each order, RUDY PROFUMI SRL shall invoice the Products by email or by post to the Client. The invoice will be based upon the information provided by the Client at the time of the order. No alterations to the invoice are possible after it has been issued.


Delivery charges shall be borne by the Client and are indicated separately on the order form and invoice.


All purchases shall be delivered by a selected courier service (e.g. UPS Express) (hereinafter, Courier) between Monday and Friday excluding Saturdays, Sundays and local or national holidays, from the day after the good is ready for shipping, on the basis of the indicated availability. RUDY PROFUMI SRL is not responsible for delays that are unforeseeable and/or attributable exclusively to the Courier.


In all cases, except those of events beyond the reasonable control of RUDY PROFUMI SRLor unforeseeable circumstances, Products shall be delivered within 60 (sixty) days from the day following that of the contract conclusion as per Paragraph 7.1 above, unless RUDY PROFUMI SRLnotifies the Client, including by email, within the same term or by the last date agreed for delivery, of the ordered Products being unavailable, including temporarily unavailable. In this event, RUDY PROFUMI SRL shall reimburse any sums paid by the Client in respect of the order.


In the event that, in response to RUDY PROFUMI SRL‘s notification of a delay in the delivery, the Client wishes to cancel the order, any amount already paid by the Client shall be reimbursed as soon as possible, in all cases no later than 30 (thirty) days of the date of receipt of the Clients notification of cancellation of the order, with the exception of personalised Products, which are subject to Paragraph 12 below.


The Client or his/her nominated representative must be present at the delivery address indicated on the order for delivery of the Products. At the time of delivery of the Products by the Courier, the Client is required to verify:

(i) that the number of items being delivered corresponds to that indicated on the delivery note; and

(ii) that the packaging and its seals are intact, undamaged, not wet or altered in any manner. Any damages to the packaging and/or the Product, or discrepancies in the number of items or documentation must be immediately indicated in writing on the Couriers delivery note. Once the Couriers document has been signed and no objection has been raised by the Client, the Client may not make any objection to the exterior characteristics of the consigned parcel.

10. Dispatching and delivery confirmation


RUDY PROFUMI SRL shall send the Client a confirmation email once the Products are dispatched and a further communication once the Products have been delivered.

11. Wrapping or packaging


Products purchased from the Website are delivered with the standard packaging.

12. Personalised products


In accordance with Italian Decreto Legislativo n. 206 of 6 September 2005, Codice del Consumo the right to cancel, which would otherwise be available, does not apply to orders for personalized Products, such as, for example, those with the Clients initials engraved on the Product or products in pre-order or product tailor made. The Client is aware that images on the Website do not necessarily correspond to reality: images and photographs of the engraving may not reflect the actual appearance of the final product.
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